Google Will Notify Users When Businesses Respond to Their Reviews
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Yes, reviews are important!
Reviews are very important for any business. It can either make or break the business in some cases. By reading positive reviews, potential customers and new users get incentive try your product or service. Even for the company, positive reviews are an incentive to grow and provide better services and user experience. It is a great way of building relationships with customers.
Google knows the importance of reviews!
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Consumers and users prefer Google to leave their reviews and experiences. Google has recently rolled out a new feature, consumer or the user shall receive an email notification whenever the business responds to the review.
Marissa Nordahl, community manager at Google My Business, said:
“When businesses respond to or update responses to customer reviews, the customer now receives an email notification. The business’s response is published immediately and 5 minutes later, the notification is sent. This 5minutes delay allows time for the merchant to make any corrections to their response after submitting. The notification email informs the customer of a reply to their review, and contains a link to a page with the full owner response.”
Earlier the responses may have gone unnoticed unless the consumer went back to check. This is a greater incentive for businesses to respond to the reviews and also build stronger relationships with positive reviewers and will enable them to act upon the negative reviews.
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